Widerrufsrecht
RETURN & REFUND POLICY
You have 30 days from delivery to request a return. Email info@ceenr.com with your
order number and we'll send you the return address and packing instructions. You
arrange and pay for return shipping; once we receive the item and confirm it's in
good condition, we refund your order and reimburse your return shipping cost. Refunds
are issued within 5 business days after we inspect the return (your bank may take an
additional 5–10 business days to post it).
1. RETURN WINDOW
You have 30 calendar days from the date the carrier marks your package "Delivered" to
request a return for any reason. This policy applies only to orders placed directly on
ceenr.com. If you purchased through a third-party platform (such as Amazon), please
follow that platform's return process instead.
2. WHAT YOU CAN RETURN
- Any CEENR battery, charger, adapter, inverter, or bundle.
- The product must be returned in its original packaging with all included accessories.
- Up to one charge cycle is acceptable (we expect you to test the product).
- Products with visible physical damage caused by misuse (drops, crushing, or water
exposure) are not eligible.
3. WHAT YOU CANNOT RETURN
- Products purchased more than 30 days ago (use the 3-year warranty instead if there's
a defect).
- Custom or special-order items.
- Products showing physical damage from misuse, drops, water, or operation beyond rated
specifications.
4. HOW TO START A RETURN
1) Email info@ceenr.com with the subject line "Return Request — Order #XXXX" within 30
days of delivery.
2) Include your order number, the serial number (S/N#) of the item you wish to return,
and a brief reason (helps us improve, but not required for approval).
3) Within 1 business day, we'll reply with the return address and packing instructions.
Pack the product exactly as originally received and ship it using a trackable ground
service. Return shipping is paid by you upfront — please keep your shipping receipt.
4) Reply to our email with your tracking number and a photo or scan of your shipping
receipt.
5) Once we receive the package and confirm the product is in good condition, we'll issue
your refund — including reimbursement of your documented return shipping cost — within
5 business days.
Important: All returns must be authorized by our support team before shipping. Returns
sent without prior authorization may be refused or delayed and may not qualify for a refund.
5. REFUNDS
- Refunds are issued to your original payment method.
- Your refund includes the product purchase price, original shipping charges (if
applicable), and your documented return shipping cost.
- Return shipping reimbursement requires a valid shipping receipt and applies only when
the returned product passes inspection (no misuse damage and all accessories included).
- Depending on your bank, refunds typically appear within 5–10 business days after
processing.
6. RETURN SHIPPING COST
- Product passes inspection: you pay return shipping upfront and we reimburse it after
inspection — full refund + original shipping (if applicable) + return shipping reimbursement.
- Damage from misuse or missing accessories: return shipping paid by you; not eligible
for a refund.
- Inspection fails: return shipping is not reimbursed, no refund is issued, and the
product is shipped back to you.
- Return sent without prior approval: return shipping paid by you; may be refused,
delayed, or not eligible for a refund.
7. EXCHANGES
In most cases it's faster to return your product for a refund and place a new order. If
you need help choosing the right product, email info@ceenr.com and we'll recommend the
best option for your tools.
8. DAMAGED-IN-TRANSIT CLAIMS
If your package arrives visibly damaged, or the contents are damaged during shipping:
1) Take photos of the package and product before discarding any packaging.
2) Email the photos to info@ceenr.com within 48 hours of delivery.
3) We'll ship a replacement immediately and handle the carrier claim ourselves. No return
shipment or upfront shipping cost is required from you.
9. INTERNATIONAL RETURNS
We currently ship only to US addresses. If you received a CEENR product outside the US,
please contact us first before attempting a return.
10. QUESTIONS
Email info@ceenr.com. Our support team typically responds within 1 business day.